I’ve been wanting to do a post like this for a long time lol. After working at Target for near 10 months now, I want to give a few heads up to what can make your life easier, simpler, whateva. Prob applies to WalMart/KMart/Anywhere. You’d think people would know these things, but you’d be surprised. Most of these relate to returns/Guest Service because that’s where I supervise.
1) Take hangers off your clothes while you wait in line. If you’re waiting and have your stuff on the belt, just take off the hangers. It’ll go faster for you, and everyone else who may be behind you.
2) Be nice to the staff. We want to help you, so don’t act all huffy if something isn’t in the spot you think it should be in. ESPECIALLY GUEST SERVICE. I’m a lot more willing to go above and beyond if I feel like someone will actually appreciate it.
3) Please take care of your children. Things happen, things spill, children cry, etc. Life happens. But if you know you can’t control your child and you bring them along anyways… It’ll make your shopping trip harder.
4) If we’re out of something, we sincerely apologize. We don’t control what the trucks bring us, it’s based on what we sell. Somethings get restocked right away…some things…not so much. So please just keep that in mind and don’t take your anger out on the person who has to tell you we’re out.
5) Coupons. It’ll be faster if you remember to give them to the cashier. You can always add them on by going to Guest Service, but it definitely will take a lil extra time. Plus if there’s a price descrepency or coupon under a dollar…why?
6) If you return food, we have to throw it away. If you return mediciene, we have to throw it away. If you leave pershibles in your cart, we have to throw them away. It’s for the consumer’s safety, but no doubt it is wasteful. So next time you by ‘light’ chedder cheese instead of regular, please think about the bag that is going to waste and question if it’ll really hurt that much. I cannot stand wasting stuff like this.
7) We CANNOT refund movies, CDs, software, or other disc based media if you have opened it. If it’s defective, you can get the same item ONLY. Sorry. This is not Target’s policy, it’s US law. Pushed through by the RIAA and MPAA. So blame them. This is a huge point of contingency for guests and I end up getting yelled at. We just can’t do it.
8) If it’s out of the 90 day limit, we can’t return it. This is for part stocking reasons and partly because then it is the manufacturers responsibility. Just because you can’t return an item that stops working after 6 months doesn’t mean you need to get mad, you just need to take the case directly to the company’s customer service.
9) The store manager is not going to change the situation much. The computers we run will tell us how we can issue the refund, when we can’t accept an item, etc. In some cases we will have to call an internal number for Target support to override a choice, but that is usually with some creditcards and checks. There is no way we can manually do it.
10) If for any of the reasons that were mentioned here, or some other situation occurs, and you can’t return your item, please do not get mad. I know that I push my Guest Service to do as much as they can and be as friendly as possible, so at least I know they did what they could. And yeah, it can get really frusterating to hear an answer you really don’t want, but it isn’t something we’re personally responsible for. Saying ‘Oh, well, I’m never going to shop here again’ really isn’t going to help at all and only serves to make the person who just tried to help you feel bad. And if there is swearing involved, I will not hesitate to escort someone out of the store. As an employer, Target does not allow abuse of its employees.
If you haven’t caught on to an underlying point, working up at the frontend can get stressful when people don’t understan that there is a limit on what we can personally do. My job (what I’m specifically paid for) is to attend to Guest’s needs at the registers, Guest Service, and the food court. Supervise what’s going on and make sure things are running like a well oiled machine. So at first glance it might not seem like a hard job, but I’m the person who gets called over if someone is *really* mad and I’d love to help avoid any situations =]
I do like how much attention Target puts on Guest Experience though. If you saw the inner works, you’d see that it is a top priority for us.
<3 Paul
PS- Target does have rules for blogging if you’re an employee and I’m fairly sure I didn’t violate any of them. Most important is to keep any employee/Guest information confidential.
